We have a 100% satisfaction guarantee. Below are the simple guidelines for returns:
Item(s) must be returned within 14 days of your delivery date: Returns are accepted for exchange, store credit, or refunded to the payment source used for the original payment. These refund options, when items are returned within 14 days of your delivery date, are your choice.
Returns after 14 days of your delivery date: These returns will still be accepted after 14 days of your delivery date in exchange for other items or refunded as a store credit only.
Refund will be given as: Money Back, exchange, or store credit as outlined above.
Return policy details: Every item in our store has been selected and packaged with great care. Customer satisfaction is very important to us. If you are not 100% satisfied with your purchase you may return the item(s) to us for a full refund minus shipping charges within 14 days of your delivery date. Returning buyer pays for shipping back to us to include insurance when applicable. Please contact us before returning items to make sure you are returning to the correct address. Returns after 14 days will be accepted in exchange for other items or refunded as a store credit only.
**Please Note** We cannot accept returns on beads that have been made into finished jewelry. Strands must be returned intact (the way they were sent to you) and must include the damaged bead(s) if applicable.